Customer engagement process need to be as simple as possible to ensure overall success of an engagement between a technology consultancy and a customer. We have seen technology initiatives delay and/or fail due to lack of process, stakeholder engagement and poor communication which could have been easily avoided. So we are taking every precaution to ensure that this doesn’t happen on our customer engagements.
Internally, during the rollout of some of these complex initiatives our delivery teams would adopt industry best practice process frameworks and methodology (always tailored to suit the need) and run a high rigour to ensure the delivery of optimal outcomes and value to our customers. With a view to lessen the complexity and to ensure that the most important things happen during the delivery journey we would track the overall progress using our simple 5-step customer engagement process below;